ZerraLivin Documentation
How to use every module of the ZerraLivin staff dashboard, grouped the same way as its sidebar.
Getting Started
General
Dashboard The full operational overview — occupancy, billing, tickets, guests, and device health for your current cluster. General Dashboard A limited operational overview for roles that only have access to complaint tickets or facility reservations. IPL Bill Generate periodic resident charges, record their payment, and review manual-transfer receipts before confirming them. Residents Manage residents, assign them to a unit, and track their handover dates. Facility & Reservation Manage cluster facilities — like a pool or function hall — and confirm or reject resident bookings for them. Announcement Blast Create announcements for residents and send them out as a blast. Security Gate Control Keep track of a cluster's security gates and their status, and review each gate's event log. Guest Management Register visitors and couriers against a unit, and track them from arrival to departure. IoT Center Control Monitor CCTV streams and manage gateway endpoints from one operational view.
Complaint
Complaint Dashboard A dedicated operational view of complaint demand, response risk, resolution performance, and technician workload. Complaint Tickets Triage resident-reported issues, hand them off to a technician with a committed response time, and manage exceptions. Complaint Progress Where a technician records field work on assigned tickets and moves each one to its next valid step.
Sales
Sales Dashboard Track monthly lead growth, sales activity, and conversion from first contact through a completed sale. Unit Sale / Rent Browse property listings offered for sale or rent, compare them, and open their full marketing profile. Registered Leads Every prospect for your developer — self-registered or entered by an admin — and how far each has got in the sales funnel. Sales Activity Pair a lead with a unit and move the deal through New, Reserve, and BFR — up to promoting the lead into a resident. Siteplan Place units as markers on the cluster's siteplan image so buyers can see where each unit sits.
Housing
Housing Cluster Manage the residential clusters in your portfolio — their location, cover image, siteplan, and public visibility. Units Manage residential units, their cluster, occupancy status, and construction progress. Unit Detail Create and publish the commercial listing for a unit — pricing, specs, images, and the marketing contact for inquiries.
Campaign
Merchant Maintain the list of merchants that vouchers can be issued for. Voucher Create discount vouchers tied to a merchant, for residents or for units, valid over a set date range. Banner Create promotional banners that link to a URL or straight to a voucher, and control their order and popup behavior.
Access Control
Settings
Unit Type Maintain the list of unit types available within a housing cluster. Facility Type Maintain the categories a facility can be assigned to — like Pool, Court, or Hall. Cluster Fee Configure the recurring fee a cluster's IPL bills are generated from, in one of three modes: flat, custom per resident, or in-house installment. Late Fee Define late-fee configurations — a percentage or a flat amount — that a Cluster Fee can attach for overdue payments. Payment Configure the payment gateway credentials, and the bank account residents transfer to when paying manually. Important Contact Maintain the emergency and important phone numbers shown to residents of a cluster, in the order they should appear. Marketing Contact Maintain the pool of contacts a unit listing can route inquiries to.