Zerra Terms of Service

These Terms of Service govern access to and use of Zerra websites, products, applications, platforms, demos, support, and professional services.

By accessing or using Zerra services, you confirm that you have read, understood, and agreed to these terms. If you use the services on behalf of an organization, you represent that you have authority to bind that organization.

Zerra provides technology solutions for operational management, buildings, properties, hospitality, education, healthcare, and other digital services that may evolve over time.

Features, modules, integrations, availability, and service specifications may depend on the applicable plan, configuration, devices, implementation location, and commercial agreement.

You are responsible for keeping credentials confidential, managing user permissions, maintaining accurate account information, and promptly notifying Zerra of unauthorized use or suspected security incidents.

You agree that activities performed through your account or by users you authorize are your responsibility, unless applicable law requires otherwise.

You may use Zerra services only for lawful purposes and in accordance with documentation, agreements, security policies, and applicable law.

You must not attempt unauthorized system access, disrupt service performance, perform prohibited reverse engineering, upload harmful content, infringe third-party rights, or use the services for illegal activity.

Zerra's Privacy Policy explains how personal data is handled. For customer implementations, data processing may also be governed by a data processing agreement, service agreement, or relevant technical document.

Integrations with devices, third-party systems, APIs, or external services may be subject to the terms and availability of the relevant provider. You are responsible for ensuring the required rights, permissions, and configuration for those integrations.

Fees, payment schedules, taxes, subscription periods, renewals, and cancellation terms follow the proposal, quotation, order form, invoice, or written agreement that has been approved.

Late payment may result in access restrictions, service suspension, or other actions permitted by the applicable agreement and law.

Zerra and its licensors retain all rights in software, designs, documentation, trademarks, logos, materials, workflows, models, and technology provided as part of the services.

You retain rights to data, content, and materials you provide to Zerra, while granting Zerra a limited permission to process them as needed to provide, secure, and improve the services.

Support is provided through official Zerra channels and may depend on the service plan, incident priority, operating hours, and agreement scope.

Zerra may update, improve, discontinue, or modify service features to maintain security, performance, compliance, or product quality. Material changes will be communicated when required.

Zerra may suspend or terminate access when there is a breach of terms, security risk, unlawful use, authority request, payment failure, or another condition described in an applicable agreement.

After termination, service usage rights end. Terms relating to unpaid fees, confidentiality, data, intellectual property, liability limitations, and dispute handling continue to apply as relevant.

To the extent permitted by law, services are provided under the applicable terms without any guarantee that the services will always be uninterrupted, error-free, or suitable for every specific requirement outside the agreed scope.

Zerra is not liable for indirect, incidental, special, consequential damages, lost profits, lost data, or business interruption unless applicable law or a written agreement requires otherwise.

These terms are governed by the laws of the Republic of Indonesia, unless a written agreement between you and Zerra states otherwise.

The parties will first attempt to resolve disputes through good-faith communication before pursuing any dispute resolution mechanism available under the applicable agreement or law.

Zerra may update these Terms of Service from time to time. The latest version will be posted on this page with the latest update date.

For questions about these Terms of Service, contact us at support@myzerra.id.