ZerraLivin, Answered

ZerraLivin is a residential operations platform that connects three portals — the Site Admin Dashboard, the Security System, and the Resident Mobile App. Property teams run billing, ticketing, facilities, and access from one place, while residents handle their daily needs from their phone.

Apartment buildings, residential clusters, gated communities, property management companies, estate management teams, developers, and multi-site residential operators — anyone managing units, shared facilities, access points, and recurring resident services.

Manual channels leave no reliable trail. In ZerraLivin every bill has a status, every complaint has an owner and an SLA, every booking has a time slot and capacity limit, and every gate entry has a timestamped log — so nothing depends on someone remembering to write it down.

Yes. ZerraLivin is designed for multi-site operations. Each cluster keeps its own Site Admin and Security scope, while management can review activities, tickets, payments, and reports across all clusters from a centralized dashboard.

Total and active unit overview, occupancy, billing and payment tracking, ticketing with SLA monitoring, staff assignment, facility management and approvals, maintenance scheduling, live CCTV, visitor management, access logs, and emergency alerts.

Recurring residential charges such as IPL, security fees, cleaning fees, other monthly dues, and housing installments. Each unit gets a payment history and due-date tracking.

Directly from the mobile app through virtual account, QRIS, or bank transfer. Payment status updates against the bill, so residents can see what is paid and what is still open.

No. Admins generate bills in bulk, reminders are automated, and payment status is tracked on the dashboard instead of being confirmed transfer by transfer over chat.

Payment records carry blockchain verification so transactions have a transparent, tamper-evident audit trail — useful when management reports collection results to residents, owners, or developers.

Yes. Billing and payment tracking on the Site Admin Dashboard shows outstanding bills per unit alongside occupancy and unit status, and payment reminders can be sent automatically.

Pay bills, book shared facilities, submit and track complaints, open the gate with a QR access pass, monitor CCTV and community updates, and receive notifications — all from one app.

No. The home screen shows unit identity, household status, the current IPL bill, and the payment action above the fold, with CCTV, payment, and guest actions one tap away.

Yes. Residents invite guests from the app and share access information; visitors are admitted with OTP-based or QR code access, and every entry is written to the access log.

Personal contact details, family members, vehicles, and emergency contacts — organized per unit. Management gets cleaner records and residents can update their own data instead of filing a form.

Once a cluster is onboarded, residents download the ZerraLivin app from the App Store or Google Play and sign in against their registered unit. Download links are available on the ZerraLivin product page.

Common ones out of the box — swimming pool, gym or fitness center, badminton court, and function hall. Admins can add, edit, and remove facilities, so the list follows what your property actually offers.

Bookings run on time slots with capacity limits, a calendar view, per-day booking rules, automatic confirmation, and reminders. Residents can cancel or reschedule from the app instead of asking admin to redo the record.

Residents file a ticket under categories such as security, cleanliness, public facilities, road and drainage, or electricity and water, with photo proof. Tickets move through Open → In Progress → Resolved → Closed, with staff assignment, SLA monitoring, and a rating at the end.

Yes. Ticket cards show issue type, priority, status, and date, and progress filters help residents find the right one — no phone call to the management office required. Reports are exportable for management review.

ZERRAGate supports multiple verification methods: automatic number plate recognition (ANPR), face recognition, RFID or card access, QR code access, and a digital key in the mobile app, with mobile control and traffic light integration.

Through visitor management with OTP-based or QR guest access issued by the resident. Every entry and exit is written to a timestamped access log that security and management can review.

ZERRAView provides AI-supported surveillance: real-time monitoring, object detection, traffic analysis, multi-camera support, and live event logging. Residents can also view permitted CCTV feeds from the app.

Emergency alerts surface on the Site Admin Dashboard, while the security portal keeps gate monitoring, live CCTV, and access logs in view so teams can respond with full context.

Site Admin manages billing, ticketing, facilities, and security for one cluster. Security manages gate monitoring, visitor management, and access control for one cluster. Residents access their own unit through the mobile app.

Yes. It answers resident questions about billing, facilities, and rules, generates maintenance work orders from natural language, summarizes daily security and gate activity, follows up on open tickets, and reports occupancy and payment status on demand.

ZERRAHome is the upcoming smart home layer for cluster residents — smart lock, smart lighting, climate control, energy monitoring, home CCTV, and smart sensors. It is marked coming soon and is not part of the current release.

The Zerra team reviews your operational needs, configures the platform for your clusters, migrates unit and resident data, and trains admin, security, and resident representatives — followed by ongoing technical support after go-live.