Send us a detailed question or bug report. Best for issues that need screenshots or attachments.
support@myzerra.id
Send email Support center
We're here to help
Have a question or an issue with the Zerra app? Our support team is ready to help. Choose the channel that works best for you.
Get in touch
Support channels
We respond to every request as quickly as possible during business hours. Include your device details and a description of the issue so we can help faster.
Chat directly with our support team for quick questions and real-time help.
+62 811 3509 066
Chat on WhatsAppPhone
Call us directly for urgent issues that need immediate assistance.
+62 811 3509 066
Call nowBusiness hours
Monday – Friday, 09:00 – 18:00 WIB (GMT+7)
Response time
We aim to reply to emails within 1 business day. WhatsApp messages and calls are answered during business hours.
Frequently asked
Quick answers
Some of the most common questions from Zerra app users.
How do I reset my password?
On the app sign-in screen, tap “Forgot password” and follow the instructions sent to your account email. If you don't receive the email, check your spam folder or contact our support team.
The app can't connect to my device — what should I do?
Make sure your device and phone are on the same network, your internet connection is stable, and the app is updated to the latest version. If the problem persists, contact us with your device model and app version.
How do I delete my account?
You can request deletion of your account and personal data through our account deletion request page.
Is my data secure?
Yes. We handle your data in accordance with our privacy policy. Please review the privacy policy to understand how we collect and protect your data.
Additional information
Learn more about how we handle your data and your account control options.