My Complaints
Report an issue, track it through resolution, and rate the work once it's done.
Resident sessionWhat it’s for
This is the resident side of the same Complaint Ticket a staff Admin and Technician work on the dashboard — report a problem here, and everything that happens to it afterward shows up on this screen too.
Where to find it
The Complaint tab — Resident Session only.
Which session
Resident only.
On this screen
A list of your complaints, filterable by status, priority, category, and location type, split into tabs. Open one to see its full timeline, from creation through every status change to resolution.
How to…
Report a complaint
- Tap create, and go through three steps: Issue (title, detail, category), Location (location type, location detail, and optional photos), and Review (set priority, confirm everything, and send).
- Optionally submit it anonymously.
Cancel a complaint
- Open a complaint that isn’t already resolved or rated.
- Cancel it.
Rate a resolved complaint
- Open a complaint marked Resolved.
- Submit a rating and optional feedback. This moves it to Rated.
Field reference
| Field | Notes |
|---|---|
| Category | Plumbing, Electrical, Security, Cleanliness, Facility, or Others |
| Location type | Unit, Public Area, or Facility |
| Priority | High, Medium, or Low — set by you when creating |
| Anonymous | Optional toggle |
Rules & statuses
| Status | Meaning |
|---|---|
| Open | Submitted, not yet assigned |
| Assigned | A technician has it, with a committed response time |
| In Progress | Technician has started |
| Resolved | Work is done — ready for you to rate |
| Rated | You’ve rated it — final, no further action |
| Cancelled | Ended without resolution |
Rated and Cancelled are both end states — nothing further happens to a complaint once it reaches either.