Getting Started

First launch, choosing an experience, and why your tab bar looks different from someone else's.

Both sessions

What it’s for

The app serves two different kinds of people from the same account: a Resident who already lives in a unit, and a Public visitor browsing units to buy. This page covers what happens before either of them reaches the main app — first launch, signing in, and the two-step check every session goes through.

Where to find it

This is the very first thing you see — before sign-in, there’s nothing to navigate to yet.

Which session

Both. Signing in is how you end up in one session or the other.

On this screen

First launch shows three onboarding slides — Stay Connected, Manage Everything, Live Smarter — then the welcome screen with two choices: Continue with Email, and Public Account.

Continue with Email signs you in as a resident — this is the only path into a Resident Session.
Public Account leads to a second screen with Sign In and Sign Up. This is the only path into a Public Session — and a resident’s own account can sign in here too, to use the public experience without leaving their resident account behind.

How to…

Sign in as a resident

From the welcome screen, tap Continue with Email.
Enter your credentials.

Enter as a public visitor

From the welcome screen, tap Public Account.
Tap Sign In if you already have a public account, or Sign Up to create one.

Activate an account

If your account isn’t active yet, you’re sent to an activation screen automatically after signing in.
Enter the activation code sent to your email, or tap resend if you didn’t get one.

Choose a property (Public Session only)

On your first Public Session — or any time you don’t yet have one selected — you’re asked to choose a property.
Search by name, code, or location, and pick one.
This choice sets what you’ll see in Marketplace for the rest of this session; changing it means starting a new Public Session.

Rules & statuses

The tab bar itself depends on which session you’re in — it isn’t the same app rearranged, it’s a genuinely different set of tabs:

Tab	Resident Session	Public Session
Home	✓	—
Facility	✓	✓
Marketplace	—	✓
Access	✓	—
Complaint	✓	—
Profile	✓	✓

A Public Session that hasn’t chosen a property yet is stuck on the property-choice screen — it’s required before anything else in that session works.

Home — where a Resident Session lands after sign-in.
Unit Marketplace — Browsing & Clusters — where a Public Session lands, scoped to the property just chosen.