Complaint Ticket
EnabledTicket status, triage pressure, and resolution progress.
ZerraLivin
Run Billing, Complaints, Facilities, and Access from One Residential Operations Hub
ZerraLivin gives developers, estate managers, and property operators one connected dashboard for daily residential operations, while residents get a mobile app for payments, bookings, complaints, and access.
Admin › General Dashboard
Service Overview
General Dashboard
Limited operational overview for service requests and facility reservations.
Facility & Reservation
EnabledReservation confirmation and payment follow-up status.
Complaint Tickets
Needs triageCurrent ticket workload by status and priority.
Open Complaints
16
Awaiting response
In Progress
1
Being handled
Resolved
1
Closed successfully
4 high priority
4
Across all statuses
Facility Reservations
Needs follow-upReservation confirmations and payment status for the selected period.
Need Confirmation
5
Awaiting response
Confirmed Reservations
8
Closed successfully
Paid Reservations
8
Payment received
Unpaid Reservations
5
87 unpaid invoice(s)
Admin › Complaint Ticket
Complaint Tickets
Manage and respond to resident complaints.
Open Complaints
16
Awaiting response
In Progress
1
Being handled
Resolved
1
Closed successfully
Cancelled
2
Closed without action
4 high priority
4
Across all statuses
Search tickets...
Ticket IDTitleCategoryClusterPriorityStatusAssigned ToCreated DateActions
TK-0029TestPlumbingPZ-PMR-EUNSMediumOpen-Jun 22, 2026
TK-0028TestOthersPZ-PMR-EUNSMediumOpen-Jun 22, 2026
TK-0027testOthersPZ-PMR-EUNSMediumOpen-Jun 21, 2026
TK-0026heheOthersPZ-PMR-EUNSMediumIn ProgressKang TeknisiJun 20, 2026
TK-0025heheOthersPZ-PMR-EUNSMediumOpen-Jun 20, 2026
TK-0024hey broOthersPZ-PMR-EUNSMediumOpen-Jun 20, 2026
TK-0023cobain lagiOthersPZ-PMR-EUNSMediumOpen-Jun 20, 2026
3 portals
Site admin, security, and resident app
Daily ops
Billing, tickets, bookings, access, and security logs
Multi-site
Designed for clusters, apartments, and managed estates
Property Management Challenges
Managing Residential Communities Should Not Depend on Manual Work
Many residential properties still rely on WhatsApp messages, manual records, phone calls, spreadsheets, and separate systems. This makes it difficult to track payments, manage bookings, monitor access, and respond to resident issues quickly.
Manual Billing
Bills are often sent manually through WhatsApp or other channels, making the process less structured and harder to track.
Complicated Payment Process
Manual transfers and one-by-one payment confirmations create unnecessary work for admin teams.
Overlapping Facility Bookings
Manual booking records can cause schedule conflicts, missing confirmations, and poor resident experience.
Separated Multi-Site Operations
Data from different clusters or residential sites may not be integrated, making reporting manual and difficult.
Manual Gate Monitoring
Security teams need to check access manually, with limited real-time visibility across entry and exit points.
Unrecorded Complaints
Complaints submitted through phone calls or informal channels are difficult to track, follow up, and close properly.
The ZerraLivin Solution
One Integrated Platform for Residential Cluster Management
ZerraLivin brings together property management, resident services, digital payments, security access, ticketing, and facility operations into one connected platform.
01Site Admin Dashboard for each cluster
02Security access and monitoring tools
03Resident Mobile App for daily services
04Real-time activity visibility across units, facilities, and gates
With ZerraLivin, property operators can manage multiple residential clusters from a centralized dashboard, while residents can access daily services directly from their mobile app.
8:06
Resident Mobile App
Daily Residential Services in One Mobile App
Give residents a simple mobile experience for unit identity, IPL billing, facility booking, guest invitations, CCTV monitoring, and quick access to community services.
01
Home, Billing, and Unit Identity
Residents land on the information they need most: their unit, active household status, IPL bill, and the fastest paths to daily services.
Unit identity stays visible for faster resident recognition
IPL status and payment action sit above the fold
CCTV, payment, and guest actions are one tap away
02
Facility Discovery and Booking
Shared facilities are easier to discover with availability, member pricing, operating hours, and booking context in one flow.
Residents browse cluster facilities without asking admin
Availability status reduces repeated back-and-forth
Member pricing and booking tabs make the next action clear
03
Gate Access QR
A dedicated QR screen gives residents a clean, high-confidence access moment at the gate without searching through menus.
Large QR code is optimized for quick scanner reads
Resident and unit details stay attached to the access pass
Status language reassures users before they reach security
04
Complaint Tracking
Residents can submit complaints, monitor progress, and understand ticket status without calling the management office.
Ticket cards show issue type, priority, status, and date
Progress filters help residents find the right complaint
A persistent add button keeps new reports within reach
05
Resident Profile and Household Data
Profile, family member, vehicle, and emergency contact information give management cleaner records and residents better self-service.
Personal contact details are easy to review and update
Family members and vehicles are organized by unit
Important contact paths are surfaced for urgent needs
Product Suite
A Complete Digital Ecosystem for Residential Operations
ZerraLivin is part of the MyZerra ecosystem, combining property dashboards, smart gate systems, AI-powered surveillance, resident apps, and future smart home capabilities.
ZERRAView
AI-Powered Surveillance System
Monitor property areas in real time with AI-supported surveillance, object detection, multi-camera support, and live event logging.
- Real-time monitoring
- AI object detection
- Traffic analysis
- Multi-camera support
- Live event logging
ZERRAGate
Smart Gate System with Multi-Verification
Secure residential access with multiple verification methods including automatic number plate recognition, face recognition, RFID/card access, and QR code access.
- ANPR / automatic number plate recognition
- Face recognition
- RFID / card access
- QR code access
- Mobile control
- Traffic light integration
ZERRALivin
Management Cluster Dashboard
Give property admins a centralized dashboard to manage units, billing, tickets, facilities, security, and daily activities.
- Unit overview
- Facility status
- Real-time activities
- Billing management
- Ticketing system
- Gate and security monitoring
ZERRAHome
Integrated Smart Home for Residents
Future smart home integration for cluster residents, including smart lock, smart lighting, climate control, energy monitoring, home CCTV, and smart sensors.
- Smart lock
- Smart lighting
- Climate control
- Energy monitor
- Home CCTV
- Smart sensors
Core Features
Everything Property Teams and Residents Need in One Platform
From payment collection to access control, ZerraLivin supports both management teams and residents with practical digital tools for everyday residential operations.
Billing & Payment
Simplify recurring residential payments such as IPL, security fees, cleaning fees, other monthly charges, and housing installments.
- Monthly dues management
- IPL / security fee billing
- Cleaning fee billing
- Housing installment tracking
+6 more capabilities
PPOB Digital Payment Services
Allow residents to pay daily utility and digital bills from one app.
- PLN postpaid and token
- PDAM water bill
- Pulsa and data packages
- BPJS health and employment
+2 more capabilities
Ticketing & Complaint Management
Make resident complaints easier to record, track, assign, and resolve with clear status updates.
- Photo proof upload
- Real-time tracking
- Staff assignment
- SLA monitoring
+2 more capabilities
Facility Booking
Let residents book shared facilities through the app while admins manage capacity, schedules, and approvals.
- Time slot booking
- Capacity limit
- Calendar view
- Per-day booking
+3 more capabilities
Security & Access Control
Improve residential security with digital access, gate monitoring, visitor management, and real-time access logs.
- Gate monitoring
- Live CCTV feed
- Access log with timestamp
- Visitor management
+4 more capabilities
Resident Mobile App
Give residents one mobile app to access essential residential services, from paying bills and submitting complaints to booking facilities and opening gates.
- Billing and payment
- Facility booking
- Gate monitoring
- Ticketing
+2 more capabilities
User Roles & Access
Clear Access Control for Every User Type
ZerraLivin supports multiple user roles so each stakeholder only accesses the features and data relevant to their responsibility.
Site Admin
One clusterManage billing, ticketing, facilities, and security for one residential cluster.
Security
One clusterManage gate monitoring, visitor management, and access control.
Resident
One unitUse the mobile app to pay bills, submit complaints, book facilities, and access gate services.
Benefits
Better Control for Management, Better Experience for Residents
ZerraLivin helps property management teams reduce manual work, improve security, speed up payment collection, and deliver a more convenient digital experience to residents.
Centralized Multi-Site Management
Manage residential cluster operations from a centralized property dashboard with clearer visibility.
Faster Payment Collection
Automate billing, reminders, payment tracking, and digital payment options to reduce manual follow-up.
Better Resident Experience
Give residents an easy mobile app for payments, complaints, booking, gate access, and notifications.
Improved Security Control
Combine gate access, CCTV, visitor management, access logs, and emergency alerts in one security workflow.
Cleaner Complaint Handling
Track every issue from open to closed with assignment, proof upload, status updates, and feedback.
Smarter Facility Usage
Prevent booking conflicts and manage shared facilities with schedules, capacity limits, approval, and reminders.
Real-Time Operational Visibility
Monitor units, facilities, activities, tickets, security, and payments from a centralized dashboard.
Ideal For
Built for Residential Communities and Property Operators
ZerraLivin is suitable for organizations that manage residential units, shared facilities, access points, residents, and recurring property operations.
Apartment buildingsResidential clustersGated communitiesProperty management companiesEstate management teamsDevelopersMulti-site residential operators
Daily Use Cases
One Platform for Daily Residential Operations
Residents pay IPL and utility bills from the mobile app
Admin teams generate bulk bills and monitor payment status
Residents submit complaints with photo proof and track progress
Staff receive and manage tickets with clear status updates
Residents book shared facilities without schedule conflicts
Security teams monitor gate activity and visitor access
Visitors receive QR or OTP-based access
Management reviews reports and activities across multiple clusters
Personal Assistant AI
Your Intelligent Property Operations Assistant
ZerraLivin's Personal Assistant AI helps property managers, security teams, and residents get instant answers, automate routine tasks, and make smarter decisions through natural language interaction.
Answer resident questions about billing, facilities, and rules
Generate maintenance work orders from natural language requests
Summarize daily security and gate activity reports
Track and follow up on open tickets automatically
Provide occupancy and payment status insights on demand
Ready to Digitize Your Property Operations
Discover how ZerraLivin can help your residential community improve billing, security, facility booking, complaint handling, and resident services through one integrated platform.
Multi-site property managementResident mobile appBilling and digital payment